FAQs

Changing a name is usually not an issue, except when your tour includes a flight. For adjustments regarding the number of travelers, we recommend reaching out to us directly for assistance.

We offer two convenient payment options:

1. 9pay Payment Link: Our travel consultant will provide you with a payment link from 9pay.com for the deposit. Please note that this method incurs a 3.3% fee for international banking charges.

2. Bank Transfer: You can also choose to make a bank transfer to a European (IBAN), UK, or US account. This option comes without any additional fees, making it a straightforward choice for your payment.

Yes, you can certainly choose to pay a deposit or make payments in installments. Please reach out to us to discuss the available options and find a solution that works best for you.

For every booking, we will provide the Services Confirmation Voucher and details for domestic flights at least one week after confirming your 1st deposit. This allows you ample time to prepare for your journey.

We collaborate with a variety of organizations and local guides, and the options available can vary depending on the specific tour and how far in advance you notify us. For the best experience, we recommend contacting us directly to discuss your options.

You can certainly cancel tours and activities. However, cancellation policies may differ depending on the specific tour. We advise reviewing the conditions for each tour. Please also note that some domestic flights included in a tour may be non-refundable.

Yes, you can definitely book on behalf of someone else. Please ensure that you fill in the booking information with the details of the person who will be traveling.

For tailor-made trips and comprehensive round trips, it is recommended to book at least 3 to 4 months in advance. This ensures you have the best options available and allows for a well-planned experience.

Yes, VISA is always required for entry into Vietnam. You have the option to obtain either an E-Visa or Visa Letter (only in emergency situation), depending on your preferences.

The booking process typically follows these steps:

1. Explore our website to find a package that suits your travel style.
2. Complete the online form with accurate information; this allows us to receive your travel request.
3. Our travel consultant will reach out to you via email or WhatsApp for further discussion.
4. Once you confirm the itinerary and package price, a deposit will be required to secure your accommodations and book domestic flights.
5. Within a week of your initial deposit, we will provide you with the official domestic flight details and a Services Confirmation Voucher.

There are no hidden costs associated with our tours. For private tours, tipping is appreciated and is typically around $3 per person per day.

Asia Mystic Travel is a local travel company based in Hanoi, Vietnam, dedicated to providing authentic travel experiences.

The best time to visit Vietnam generally depends on the region you plan to explore:

• North Vietnam (Hanoi, Halong Bay, Sapa): The ideal time is from October to April, when the weather is cooler and drier. Spring (February to April) offers beautiful blossoms.

• Central Vietnam (Hue, Da Nang, Hoi An): The best months are from February to May, when the weather is warm and sunny. Be mindful of the rainy season from September to November.

• South Vietnam (Ho Chi Minh City, Mekong Delta): The dry season from December to April is optimal, with warm temperatures and low humidity.

Overall, planning your visit between late October and April can provide a pleasant experience across most regions.

In Vietnam, carrying Vietnamese Dong (VND) is the best option for your transactions. You can easily convert your USD to VND at local booking offices near your hotel.

Easy Booking & Payment: Integrating the latest payment methods for your payment quickly, easily and most conveniently. Now you only need to pay via phone or any means associated with the bank.

24/7 Customer Support: Experienced, enthusiastic staff, ready to support customers 24/7. Do not hesitate to contact us if you encounter any difficulties related to booking process and booking service.

Reasonable Price: We commit to the absolute confidentiality of your customer information, payment account information, service information and other personal information.